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Freshservice
Freshservice is a cloud-based IT service management (ITSM) and service desk software that helps businesses manage and automate their IT support and service operations. It is designed to streamline IT service delivery, improve customer support, and enhance overall IT efficiency. Freshservice offers a range of features and capabilities to address IT-related challenges.
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What is Freshservice and What services does it provide?
Freshservice is an IT service management (ITSM) software that provides services for managing IT assets, incidents, problems, changes, releases, and service requests in an organization. It offers features such as ticketing, asset management, self-service portal, knowledge base, and automation workflows to streamline IT operations and improve service delivery.
How does Freshservice's IT service desk work?
Freshservice's IT service desk works by centralizing and automating IT service management processes, such as incident and problem resolution, change management, asset tracking, and service request fulfillment, in a single platform accessible to IT teams and end-users.
What features does Freshservice offer for IT support?
Freshservice offers features such as ticket management, asset discovery and tracking, service catalog, change management, CMDB (Configuration Management Database), SLA management, reporting and analytics, and integrations with monitoring tools and ITSM frameworks to streamline IT support operations and ensure service quality and compliance.
Can Freshservice integrate with other tools or software?
Yes, Freshservice offers integration capabilities with various third-party tools and software, including monitoring tools, cloud services, collaboration platforms, and CRM systems, allowing businesses to extend functionality, automate workflows, and streamline IT processes.
What are the pricing plans for Freshservice?
Freshservice offers various pricing plans based on the features and services required, with pricing starting from $19 per agent per month for the Blossom plan, up to $99 per agent per month for the Forest plan. Pricing may vary based on the number of agents and additional features included.
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