Coupa's Knowledge Agent answers policy and how-to-buy questions from your documentation. Flo, Spendflo's AI agent, checks every request against that policy and routes it, before it reaches Coupa.
Coupa describes the Knowledge Agent as a guide that answers procurement and platform questions in natural language, from Coupa documentation and, when enabled, your own policies and homepage content.
Answers combine an explanation with links to the source material. Company-specific policy takes priority when it is included, and access follows user permissions.
Source: Coupa AI, Knowledge Agent, read 22 October 2026.
Estimates are Coupa's own figures.
How Coupa describes the agent at work.
Ask in chat or use Search Document Library. Navi answers from Coupa documentation and your own policies.
Each answer links to the documents it came from. Questions outside its scope get suggested follow-ups.
Flo chases the overdue approver and clears the block before the request dies.
Coupa's official demo of the Knowledge Agent.
Type in Navi chat or select Search Document Library.
It searches Coupa documentation and, when enabled, your policies and homepage content.
The answer explains the topic and links to the original documents.
Ask again, or follow suggested questions when a topic is out of scope.
Video: Coupa, embedded from Coupa's video host · View on ai.coupa.com
Flo reroutes the task when the owner is out, so nothing stalls.
Ask procurement and platform questions the way you would ask a colleague.
Company policies and homepage content can be included and are prioritised.
Answers point to the documents they came from.
Access to some sources follows each user's permissions.
A direct way into the document library from chat.
Sourcing Optimization customers can include CSO resources.
Flo creates the requisition in Coupa and syncs its status and PO details back every day.
How other Coupa Navi agents work, and where Spendflo fits next to them.
Keep Coupa for requisitions, POs and its Navi agents. Spendflo keeps approvals moving in front of Coupa.
Short answers about the Coupa Knowledge Agent, from Coupa's public pages.
Coupa describes the Knowledge Agent as a guide that answers procurement and platform questions in natural language, from Coupa documentation and, when enabled, your own policies and homepage content.
From Coupa documentation and help resources and, when enabled, your organization's policies and homepage content. Answers link to their sources.
Coupa's published value estimate: 0.25–0.5% reduction in maverick spend; 3% improvement in support productivity. These are Coupa's own figures.
Yes. Spendflo handles requests and approvals before Coupa, creates the purchase requisition in Coupa, and syncs requisition status and PO details back every day.
A Coupa administrator creates an OAuth2 client in Coupa and enters the credentials in Spendflo. An admin then maps Spendflo request fields to Coupa's requisition fields. Vendors, items and accounts import from Coupa every hour.
Flo chases approvals and lands every request in Coupa. Flo is live in 14 days.
Book a DemoCoupa and Coupa Navi are trademarks of Coupa Software Inc. Spendflo is not affiliated with Coupa. Coupa features are described from Coupa's public page as of 22 October 2026; the demo video is Coupa's.
