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Stalled Approval Recovery

Approvals
Primary · Procurement
Secondary · Finance

Approval cycle time is where a process quietly breaks down. Most requests are not rejected, they are forgotten: an approver is out and a Slack message scrolls away.

Flo tracks every pending approval and its due time in the workflows, detects the ones going overdue, and chases the approver in Slack with the context to decide. When an approver stays unresponsive, it escalates to a named backup before the stall spikes the cycle-time dashboard.

Flo chases and escalates. People approve. Requests stop dying in inboxes. The team only hears about the ones that truly need them, and every nudge and escalation is logged.

Intake and Approvals flow
AGENT CAPABILITIES
TOOLS
Track approvals
Spendflo
Workflows
Tracks every pending approval and its due time.
Detect overdue
Flo
Context Library
Flags approvals that have gone past their window.
Chase approver
Slack
API
Nudges the approver with the context to decide.
Escalate
Slack
API
Escalates to a named backup when there is no response.
CONTEXT USED
  • Use Track approvals to confirm the request has budget before routing.
  • Use Detect overdue to validate the request and flag any exception.
  • Use Chase approver to route the chain to the right approvers, in order.
  • Once approved, use Escalate to raise the PO. Never raise a PO before approval.
  • Escalate anything over threshold or outside policy to a named human owner.
HOW IT WORKS
1
System
Workflows
Approval pending for 4 days
2
Flo
Spendflo
Detect the approval is past its window
3
Flo
Slack
Nudge the approver with the request summary
4
Flo
Slack
Send a second reminder at the threshold
5
Flo
Slack
Escalate to the named backup approver
6
Team
Slack
✓ Backup approves the request
7
Flo
Workflows
Advance the request to the next step
Intake and Approvals flow
GUARDRAILS
⛉
Flo chases and escalates. It never approves to clear a backlog.
⛉
Flo escalates to a named human, not around one.
⛉
Flo records every nudge and escalation for audit.
⛉
The approval decision always rests with a person.
Intake and Approvals flow
See Flo work
Watch the agent take a live request from intake to PO.
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Learn More
Workflows
->
Intake management
->
Managed services
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Testimonials
“Finance queries Flo AI and surfaces exactly what they need for reforecast: 
which renewals are approaching, what savings are in play, when contracts are closing. Live insights, on demand
no back-and-forth, no delays”
Toral Patel, 

VP Accounting
“With Spendflo, we finally have unified visibility. We can look in one portal and see all our spend, upcoming renewals, and how we’re actually using the licenses we’re paying for.“
Josh Rappoport, 

VP Finance
“Spendflo AI triages intake and guides them through the right workflows. Centralize contracts, approvals, vendor data, and docs in one place. AI tracks usage, sentiment, and timelines automatically.”
Scott Stibich, 

Senior Accountant.
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