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Stalled approval recovery

Approvals
Primary · Procurement
Secondary · Finance
Ready for publish

Most requests do not get rejected. They get forgotten. An approver is out, a Slack message scrolls away, and the request quietly stalls.

Flo tracks every pending approval, detects the ones going overdue, and chases the approver with the context they need to act. When an approver stays unresponsive, it escalates to a named backup.

Flo chases and escalates. People approve. Requests stop dying in inboxes. The team only hears about the ones that truly need them.

Intake and Approvals flow
CONFIGURATION
TOOLS
Track approvals
Workflow engine
Tracks every pending approval and its due time.
Detect overdue
Spendflo
Context Library
Flags approvals that have gone past their window.
Chase approver
Slack
Nudges the approver with the context to decide.
Escalate
after approval
Slack
Escalates to a named backup when there is no response.
CONTEXT USED
  • Use Track approvals to confirm the request has budget before routing.
  • Use Detect overdue to validate the request and flag any exception.
  • Use Chase approver to route the chain to the right approvers, in order.
  • Once approved, use Escalate to raise the PO. Never raise a PO before approval.
  • Escalate anything over threshold or outside policy to a named human owner.
SIMULATION
1
System
Workflow engine
Approval pending for 4 days
2
Flo
Spendflo
Detect the approval is past its window
3
Flo
Slack
Nudge the approver with the request summary
4
Flo
Slack
Send a second reminder at the threshold
5
Flo
Slack
Escalate to the named backup approver
6
Team
Slack
✓ Backup approves the request
7
Flo
Workflow engine
Advance the request to the next step
Intake and Approvals flow
GUARDRAILS
⛉
Flo chases and escalates. It never approves to clear a backlog.
⛉
Flo escalates to a named human, not around one.
⛉
Flo records every nudge and escalation for audit.
⛉
The approval decision always rests with a person.
Intake and Approvals flow
See Flo work
Watch the agent take a live request from intake to PO.
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Workflows
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Managed services
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Testimonials
“Finance queries Flo AI and surfaces exactly what they need for reforecast: 
which renewals are approaching, what savings are in play, when contracts are closing. Live insights, on demand
no back-and-forth, no delays”
Toral Patel, 

VP Accounting
“With Spendflo, we finally have unified visibility. We can look in one portal and see all our spend, upcoming renewals, and how we’re actually using the licenses we’re paying for.“
Josh Rappoport, 

VP Finance
“Spendflo AI triages intake and guides them through the right workflows. Centralize contracts, approvals, vendor data, and docs in one place. AI tracks usage, sentiment, and timelines automatically.”
Scott Stibich, 

Senior Accountant.
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