An AI delivery tracking agent holds the committed delivery date for each order line and watches for anything that moves it, including supplier emails, revised confirmations and receipts.
Reads promised delivery dates and ship-to details from POs.
Picks up carrier notices, supplier emails and portal updates.
Checks each delivery against its expected window.
Lists deliveries likely to miss the need date.
Decides whether to wait, reroute or ask for expedite.
Actual arrival is stored for later supplier review.
It highlights lines that are due soon with no update, lines already late, and lines delivered short or early.
It prepares status requests and internal alerts for the buyer and the requester. People decide what to do about a delay.
Delivery dates are agreed once and then change quietly, and the people who need the goods often learn of a delay only when it is too late to react.
A revised date seldom reaches the PO record.
They ask the buyer, who asks the supplier, and the loop repeats.
One order can have items due in different weeks.
A delivery note arrives and the order is marked done.
Storage, cash timing and invoice matching can be affected.
Reads the promised delivery date and quantity per line from the PO and latest confirmation.
Scans supplier messages and notices for new dates, delays or partial shipment announcements.
Checks posted receipts against the committed quantity and date.
Orders lines by days to due date, size of the gap and whether the item is flagged critical.
Drafts a supplier query and a heads-up for the requester, and queues both for the buyer.
Bring a small sample and watch Flo work through it.
| Aspect | By hand | With the agent |
|---|---|---|
| Visibility | Requesters ask buyers where their goods are, and buyers ask suppliers. | Requesters see expected and reported arrival for their own orders. |
| Need date | Delivery is compared with a date nobody wrote down. | The need date on the request is the reference for risk. |
| Multiple shipments | Split deliveries are lost in separate emails. | Each shipment is tracked against its lines. |
| Early warning | Lateness is discovered at the dock. | Drift in a reported date triggers a warning before the due date. |
| Supplier history | Performance is recalled from impressions. | Promised versus actual dates accumulate per supplier. |
| If | Then | Who decides |
|---|---|---|
| Reported arrival moves later than the need date | Flags the delivery as at risk and tells the requester | Requester and buyer |
| Expected date passes with no delivery update | Marks the delivery as unreported and drafts a status request | Buyer |
| Delivery is split across several shipments | Tracks each shipment and shows the remaining lines | Buyer |
| Ship-to address on the update differs from the PO | Flags a possible misroute | Buyer and receiving lead |
| Goods arrive without a matching open order | Raises an unexpected delivery note | Receiving lead |
| Supplier repeatedly slips the same promised date | Adds the pattern to the supplier review pack | Category manager |
The agent tracks arrival from carrier or supplier notice only. The site contact confirms physical arrival.
There is no shipment, so the agent watches for the access or key notice. The requester confirms it works.
The agent stores a window, not a date, and widens its warning accordingly. The buyer asks for detail if the need date is tight.
The agent flags the early arrival for a decision. The buyer decides whether to accept it.
Talk it through with the team. We will map it to your steps and show where a person stays in control.
Choose a category with frequent physical deliveries and track it read-only.
Make sure requests carry a need date, since the risk flag depends on it.
Send status summaries to requesters once buyers trust the data.
Use the recorded history in periodic supplier discussions.
Compare the rate against the original date, not the revised one, or suppliers who keep changing dates will look reliable.
Quick answers to what people ask most about delivery tracking.
Book a demoIt is checking that ordered goods or services arrive when and how they were promised, using the committed date and quantity from the PO and the evidence of what has actually been received.
Delivery tracking looks at whether the commitment on the order is being met. Shipment tracking follows the movement of a specific consignment through carriers and locations.
It drafts the message and a buyer sends it. The agent does not make commitments or change dates on its own.
The agent can still flag lines with no update near their due date and use receipts to show what has arrived, so the buyer knows where to ask.
What is order confirmation?
→What is order expediting?
→What is purchase order tracking?
→What is shipment tracking?
→Bring a small sample of real items. We will show what Flo handles on its own and where it hands over to your team.
