An AI missing information follow-up agent compares each request with what the next step needs and lists the specific gaps, such as no budget code, no contract term or no named owner.
A record is missing a field the next step needs.
The agent works out what exactly is missing.
It writes a short question to the requester.
Sensitive or sent-on-behalf messages are checked by a person.
The agent tracks the reply and prepares a reminder.
The answer is added and the record moves on.
It drafts a short, specific question for each gap and sends it to the requester through the channel they used, following your reminder rules.
When a reply arrives, it reads the answer, updates the record and clears the flag. Unanswered gaps are escalated to a person rather than left open.
Incomplete requests stall quietly, and the chasing that follows eats analyst time without adding any judgement.
'Please add more detail' returns nothing useful, so the same gap reopens.
Analysts keep their own reminder lists, and requests slip when they are busy.
Answers sent by email never reach the record, so the request still looks incomplete.
They cannot answer a question they do not understand.
Without a rule, a waiting request can sit for weeks.
The agent checks the record against the required fields and rules for its request type.
Each gap becomes one clear question with an example of an acceptable answer.
Questions go out through the right channel, with reminders following the schedule procurement sets.
Answers are matched to the open question and checked for completeness.
The record is updated when answered, and unanswered gaps are passed to an analyst after the set period.
Bring a small sample and watch Flo work through it.
| Aspect | By hand | With the agent |
|---|---|---|
| Chasing | Buyers write the same clarification emails by hand. | The agent drafts a targeted question naming the exact gap. |
| Question quality | Requests for 'more details' bring unhelpful replies. | Each question names the field, why it matters and a sample answer. |
| Tracking replies | Buyers remember who has not replied. | Open questions are tracked with a due date on the record. |
| Repeat asks | The same requester is asked twice for related items. | Gaps are grouped into one message. |
| Stalled requests | A silent requester leaves a request idle indefinitely. | Unanswered questions are shown to the buyer for a decision. |
| If | Then | Who decides |
|---|---|---|
| One required field is missing | Draft a question for that field only | Buyer approves if the field is sensitive |
| Several fields are missing | Combine them into one message in priority order | Buyer reviews the draft |
| Reply answers only part of the gap | Record what was given and ask only for the rest | Buyer is told it is partial |
| No reply after the agreed wait | Prepare a reminder and note the delay on the record | Buyer decides whether to send or call |
| Missing item is only the requester's manager can know | Address the question to the manager and copy the requester | Buyer approves the redirect |
| Requester answers with an attachment | Read it and update the record, citing the document | Buyer reviews flagged values |
A bounced or out-of-office reply is detected and the request is held. The buyer finds the right contact, since the agent cannot guess one.
A reply conflicts with the quote. The agent shows both and asks the requester to choose, and a buyer settles it if they disagree.
Asking why a vendor was chosen may need care. The agent drafts it and a buyer decides the tone and whether to send.
Replies that do not match a record are matched by sender and subject where possible. If uncertain, the buyer is asked to attach it.
Talk it through with the team. We will map it to your steps and show where a person stays in control.
Pick the most commonly missing field and let the agent draft that question.
Check tone and completeness for the first period.
Allow routine questions on an agreed list to go out once buyers stop editing them.
Track which wording gets complete answers and refine the question set.
Resolution time = date the last gap was closed − date the first gap was raised, averaged across requestsIt shows how long requests sit waiting on information. A long average points to unclear questions or a requester group that needs better guidance.
Quick answers to what people ask most about missing information follow-up.
Book a demoIt is the work of spotting gaps in a purchase request and asking the requester to fill them. An AI agent can list the gaps, draft clear questions, send reminders and record the answers.
It can send the questions and reminders you have set rules for, in the channel the requester used. Anything outside those rules goes to a person to handle.
It reads the reply and checks it against the field it needs. Partial or unclear answers keep the gap open and may be passed to an analyst.
After the period your rules set, the agent escalates to an analyst, who decides whether to chase, ask a manager or close the request.
Duplicate request detection is the step that spots when the same purchase has been asked for more than once, by one person or by several teams.
→A software request is an employee's ask to buy, renew or add seats for an application.
→Intake form completion is the step where a purchase request form is filled in with the details procurement needs.
→Requester policy Q&A is the step where employees ask what they may buy, how, and who must approve.
→Bring a small sample of real items. We will show what Flo handles on its own and where it hands over to your team.
