An AI shipment tracking agent collects shipment references from supplier notices, delivery notes and emails, and ties each reference to the PO lines it contains.
Collects advance ship notices and tracking numbers.
Ties each consignment to the order lines it carries.
Reads reported transit events for each consignment.
Flags delays, holds, customs stops and damage notes.
Decides on reroute, claim or wait.
Delivered status is matched to receiving.
It reads carrier or supplier status updates and keeps a simple timeline per shipment, including expected arrival and any exceptions reported.
It tells the buyer and the receiving team about delays, split shipments and mismatches between what shipped and what was ordered.
Once goods leave the supplier, visibility depends on messages that arrive in varied formats, and nobody joins them back to the order.
They are not on the PO record.
Lines ship separately and arrive on different days.
Codes and statuses need interpreting.
The dock sees goods that nobody told them about.
The supplier may know long before the buyer does.
Extracts tracking numbers, carriers, ship dates and item lists from supplier notices and delivery documents.
Matches the shipped items and quantities to open order lines and notes anything that does not fit.
Reads status messages from carriers or suppliers and records them as a timeline.
Compares the expected arrival with the committed delivery date and the need date.
Tells the buyer and receiving contact about exceptions, drafting questions for the supplier where useful.
Bring a small sample and watch Flo work through it.
| Aspect | By hand | With the agent |
|---|---|---|
| Tracking numbers | Numbers sit in emails and are pasted into carrier sites one by one. | Numbers are captured from notices and linked to the order. |
| Order link | It is unclear which PO lines are in which box. | Each consignment shows the lines it carries. |
| Transit events | Customs holds and delays are found by chance. | Exception events are flagged as they appear. |
| Several carriers | Each carrier needs its own site and format. | One consignment view across carriers. |
| Hand-off to receiving | The dock does not know what is coming. | Receiving sees expected consignments ahead. |
| If | Then | Who decides |
|---|---|---|
| Notice contains a tracking number | Links it to the PO and records the carrier | Buyer sees it on the order |
| Transit status shows a hold or exception | Flags the consignment with the stated reason | Buyer and logistics |
| Consignment is marked delivered but no receipt exists | Raises a missing-receipt query | Receiving lead |
| Tracking number cannot be matched to any order | Lists it as unlinked for a human match | Buyer |
| Consignment carries only some of an order's lines | Shows lines in transit and lines still outstanding | Buyer |
| Route or carrier changes after dispatch | Records the change and updates the expected date | Buyer |
The agent flags the stage and the missing paperwork it can see. A trade or logistics specialist handles clearance.
The agent marks the status as stale instead of assuming movement. The buyer asks the supplier for confirmation.
The agent follows the consignment to that address and flags any difference from the PO ship-to. The buyer confirms the routing.
The agent splits the status across the linked orders. The buyer corrects any wrong mapping.
Talk it through with the team. We will map it to your steps and show where a person stays in control.
Start with the one or two carriers used most for inbound goods.
Check consignment-to-line mapping by hand before relying on it.
Alert buyers only on holds and delays, to keep noise low.
Give the dock an expected-arrivals view and gather their corrections.
This shows how much of your inbound flow is visible. A low rate points to suppliers who send no tracking data.
Quick answers to what people ask most about shipment tracking.
Book a demoIt is following goods that are on their way to you, using tracking numbers and status events, and connecting each shipment to the purchase order lines it contains.
Shipment tracking follows the physical consignment in transit. Delivery tracking checks whether the supplier is meeting the date and quantity committed on the order.
It can work from the notices and emails suppliers already send. Direct carrier data is helpful where available, but the agent does not depend on it.
The buyer and, if you choose, the requester or receiving contact. Teams set the rules for who is told and when.
What is order expediting?
→What is a goods receipt?
→What is delivery tracking?
→What is a service receipt?
→Bring a small sample of real items. We will show what Flo handles on its own and where it hands over to your team.
